Responsible Gaming Policy

Users who feel they need a break from gaming or want to exercise control over their gaming activities may request to self-exclude.

• Self-exclusion can be initiated by contacting our support team at [email protected] or through the in-app support feature.
• Upon receiving a self-exclusion request, our staff will promptly restrict the user’s account from gaming activities pursuant to this policy.
• The self-exclusion period will be determined by the user, with options ranging from temporary suspension (7 days, 30 days, 90 days) to permanent exclusion. If a user requests permanent exclusion, they will not be able to use the platform with their existing account.
• During the self-exclusion period, users will be unable to access their balance or participate in any real-money gaming activities but may play free practice games if not logged into an account.

Prior to requesting self-exclusion, a user should withdraw all funds from their account, subject to standard KYC and withdrawal requirements. A user who has requested exclusion will not be able to access funds left in their account during the exclusion period.

Please note that entry fees for completed tournament games are non-refundable regardless of exclusion status, and only available balances may be withdrawn. Please see our Terms of Service for full details.

We provide resources and information to help users make informed decisions about their gaming habits.

• Our support team is available to assist users who may have concerns about their gaming behavior or who require further assistance with self-exclusion.
• We encourage users to reach out for support if they feel they are experiencing gaming-related issues or if they need guidance on setting limits.
• Support can be found on the websites and helplines listed at the bottom of this policy.

The Platform offers a range of tools and features to empower users to manage their gaming activities responsibly:

• Deposit Limits — Players can set daily, weekly, or monthly deposit limits on their account. Once a limit is reached, no further deposits will be accepted until the limit period resets.
• Session Reminders — Players can configure periodic reminders that notify them of how long they have been playing.
• Cool-Off Periods — Players can activate a cool-off period (24 hours, 48 hours, or 7 days) during which they cannot enter paid tournaments.
• Transaction History — Full transaction history is accessible at all times, including all entry fees, prizes, deposits, and withdrawals.
• Self-Exclusion — Temporary or permanent self-exclusion as described above.

For additional tools that may be available, please contact customer support. We may introduce new tools from time to time and do not guarantee that any specific tool will remain available indefinitely.

• We actively promote responsible gaming practices through our marketing materials, website, and application.
• We collaborate with industry organizations and regulatory bodies to support responsible gaming initiatives and advocate for player protection measures.
• All marketing and promotional materials will include responsible gaming messaging and links to support resources.

We continuously review and update our Responsible Gaming Policy to ensure it remains effective and aligned with best practices in the industry.

Feedback from users and stakeholders is welcomed and considered in our ongoing efforts to enhance our responsible gaming measures.

Potential Risks of Excessive Gaming:

• Disruption of sleep patterns and fatigue
• Neglect of personal relationships, work, or academic responsibilities
• Physical health issues including eye strain, headaches, and repetitive stress injuries
• Reduced physical activity and associated health concerns
• Social isolation or withdrawal from real-world activities
• Financial problems related to in-game purchases or neglected obligations

We Encourage Healthy Gaming Habits:

• Take regular breaks (at least 10–15 minutes every hour)
• Maintain a balanced schedule with time for physical activity, social interaction, and other responsibilities
• Set reasonable time limits for gaming sessions
• Be mindful of your spending on entry fees
• Monitor children’s gaming time and content

Seek Help If Needed:

If you or someone you know is experiencing difficulty controlling gaming habits, or if gaming is interfering with daily life, relationships, or well-being, please consider reaching out to a mental health professional or contacting a gaming addiction support resource.

Remember: Gaming should enhance your life, not replace it.

Gaming & Gambling Support:

US State-by-State Resources:

Video Game Addiction Resources:

• Gaming Addicts Anonymous — gamingaddictsanonymous.org
• Online Gamers Anonymous — olganon.org
• Substance Abuse and Mental Health Services Helpline — (800) 487-4889
• Mental Health Hotline — (855) 946-3672

At Eternel Games, we take our responsibility to promote responsible gaming seriously. By implementing robust policies and providing support resources, we aim to create a safe and enjoyable gaming environment for all our users. We are committed to fostering transparency, accountability, and trust in our gaming platform, and we encourage our users to join us in prioritizing responsible gaming practices.